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How can we
help you today?

Real people who know the catalog. Reach out about an order, a COA, wholesale, or a partnership — and we’ll get back to you within one business day.

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Fill in the details below and a member of our team will get back to you within one business day.

We respect your inbox. Your details are used only to respond to your inquiry — never sold or shared.

Our Response Promise

  • Reply inside 1 business dayMost messages answered the same day, often within hours.
  • Real humans in the U.S.Not chat bots, not overseas call centers. People who know the catalog.
  • Order issues prioritizedDamaged, missing, or wrong items go to the front of the queue.

Support Hours

  • Monday9:00 AM – 6:00 PM PT
  • Tuesday9:00 AM – 6:00 PM PT
  • Wednesday9:00 AM – 6:00 PM PT
  • Thursday9:00 AM – 6:00 PM PT
  • Friday9:00 AM – 5:00 PM PT
  • SaturdayClosed
  • SundayClosed

Messages sent after hours or on weekends are answered first thing the next business day.

Before you reach out

Quick answers to common questions

Where is my order?

You’ll get a tracking link by email as soon as your order ships. You can also view status anytime under your account’s Orders page.

My package arrived damaged. What do I do?

Email hello@contourclinical.com with your order number and a photo within 7 days of delivery and we’ll make it right.

Where can I find the COA for my batch?

Every batch is third-party tested. Send us your product and batch number and we’ll share the matching certificate of analysis.

Can I get a refund if I changed my mind?

See our refund & returns policy for eligibility and how to start a return.

Do you offer wholesale or bulk pricing?

Yes. Tell us about your lab or business on our wholesale page and we’ll send tiered pricing.

Can you advise on how to use a product?

All products are sold strictly for laboratory research use, so we can’t provide usage or dosing guidance. Our team is glad to help with specs, purity, and COA questions.